Daiwa Rod Replacement , Under Warranty
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Daiwa Rod Replacement , Under Warranty
A few days ago my ultralight Daiwa Genblack Shortbite, inexplicably broke when I was pulling some line through the guides while hurriedly changing a leader.
I wrote an email to Daiwa and they got back to me , telling me that they would need the rod to be inspected before a decision could be made.
I sent the rod back and they told me they would give me a new one as a replacement.
I had the old genblack Version 1 , would be pleased as punch if they gave me one of the new ones.
Prompt service and a happy result to what was an awkward situation.
:a_goodjob:
I wrote an email to Daiwa and they got back to me , telling me that they would need the rod to be inspected before a decision could be made.
I sent the rod back and they told me they would give me a new one as a replacement.
I had the old genblack Version 1 , would be pleased as punch if they gave me one of the new ones.
Prompt service and a happy result to what was an awkward situation.
:a_goodjob:
There is always more to learn , fish to catch , places to see and friends to make.
Re: Daiwa Rod Replacement , Under Warranty
That's good to know being a Daiwa guy myself :thumbsup: , so you contacted them direct did they still need a receipt of where you purchased it from originally? I'm asking just in case something happens to any of my gear. :cheers:
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Re: Daiwa Rod Replacement , Under Warranty
Marty,
I emailed them directly a the email that was listed on their website.
They did not need a receipt and did not ask me for one . I had to send the rod back though , sent it in the original bag they gave it to me in.
:thumbsup:
Really wasnt too difficult
I emailed them directly a the email that was listed on their website.
They did not need a receipt and did not ask me for one . I had to send the rod back though , sent it in the original bag they gave it to me in.
:thumbsup:
Really wasnt too difficult
There is always more to learn , fish to catch , places to see and friends to make.
- 4liters
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Re: Daiwa Rod Replacement , Under Warranty
That's how it should be, good on them for doing the right thing by their customers
2015/16 Fisting Victoria Species comp total: 289cm
Brown Trout: 37cm
Flathead: 51cm; Squid: 36cm; Australian Salmon: 51cm; Snapper 46cm; Silver Trevally 23cm; KGW: 45cm
Major Sponsor: Rim Master Tackle
Brown Trout: 37cm
Flathead: 51cm; Squid: 36cm; Australian Salmon: 51cm; Snapper 46cm; Silver Trevally 23cm; KGW: 45cm
Major Sponsor: Rim Master Tackle
- hornet
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Re: Daiwa Rod Replacement , Under Warranty
I had a similar experience with Shimano catana rod, the tip broke doing exactly what smoking was doing, I emailed Shimano and they said take it back to the store and the Shimano Rep will pick it up to take back to inspect, a week later I had a new tip section replaced free..
He who has the most fishing rods WINS !
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Re: Daiwa Rod Replacement , Under Warranty
Can confirm guys the system works !
I got the rod in the mail today and they have upgraded me to a new V2 Gen Black .
I assume they didnt have the parts for the V1 I broke .
Super happy!
I got the rod in the mail today and they have upgraded me to a new V2 Gen Black .
I assume they didnt have the parts for the V1 I broke .
Super happy!
There is always more to learn , fish to catch , places to see and friends to make.
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- Bluefin
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