Fantastic over the phone.
I've put in orders online with them in the past and they've called me to tell me they don't have certain items in stock - always give the option to what you'd like to do (as well as recommending possible substitutes if you'd like). They don't take any payments until the order is shipped so you are pretty well safe. But yeah - if you have any doubts that something might or might not be in stock; just call.
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